Faq Help Center
Thank you for choosing XieCheng. We are committed to providing you with a reliable and functional online platform. This warranty document outlines the terms and conditions of our website warranty coverage.
Warranty Program
Yes, there’ s a one-year warranty for your XIECHENG Products. Within a year, if the original manufacture of the material or workmanship of the product is defective, XIECHENG will (at its sole option) repaire or replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of CIECHENG and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
A purchased order number made through XieCheng official stores.
Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Yes, we ship worldwide. we ships to most of 100 countries. And we are working on expanding the shipment regions. If you are not clear about shipment, please send an email to service@xcminifan.com for enquiry.
Yes, we have a 30-day return policy for any reason, which means you have 30 days after receiving your item to request a return and a full refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
● Improper use or installation
● Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
● Accidents
● Misuse
● Negligence
● Commercial use
● Modifications to any part of the product, including the antenna
● Connection to an incorrect voltage supply
● Attempted repair by anyone other than an authorized facility
You can subscribe to us to get the newest news and know about our activities from the calendar page.
We will publish product giveaway events on social media from time to time. Follow our social media account updates at the bottom of the page to participate in the event.
Cant find an answer? ask us
Returns & Exchanges
We stand by our product and offer a 30-day money-back guarantee.
If you are not fully happy with the goods you have received, you can return them to us within 30 days of receiving your order.
To be eligible for returns,
Products must be undamaged.
Products must be not used.
You can send the following information to the service@xcminifan.com email address
1）Your name
2）Order number
3）Site photo of the product
4）Reason for return customer service after receiving the information
We will verify the information with you as soon as possible and refund the goods within 48 hours of receiving the information.
If you find that you are missing an item from your Foxbone Dice Factory order, don’t worry!
Simply send an email to Service@handheldfan.us with a picture of your packing receipt, your order number, and the name of the missing item.
Our customer service team will work quickly to resolve the issue and ensure that you receive your missing item as soon as possible.
Consulting Xiecheng customer service will provide official products and comprehensive services to retailers.
We’re sorry to hear you have received a faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through service@handheldfan.us with the following info:
1）Your name
2）Order number
3）Take product photos
4）Describe the problem that occurred with the product
Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.
Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.
Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.
Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.
Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.
Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.
Shipping Information
USA
For domestic shipments we ship with USPS First Class, or Priority Mail.
International
Orders destined for customers outside of the USA are shipped through GlobalPost, USPS, or UPS. For our international friends, we offer discounted shipping rates, where we cover some of the shipping fee. See below for more information on that.
For international shipments we use DHL as our carrier of choice. This ensures that shipments are delivered as quickly and reliably as possible. In addition, international shipments are streamlined by duties and taxes being calculated, collected, and delivered to your local customs without you needing to intervene. This means your dice should arrive at your doorstep without you needing to get involved with the import process at all.
We also understand that international shipping, duties, and taxes are expensive, so we automatically discount DHL Express shipment fees by 15%, and DHL eCommerce shipments by 25%
For customers inside the USA, most orders ship within 2 business days of receiving your order, and arrive within 5 to 7 business days.
Orders shipped to Canada typically take 10-21 days to reach you with our discounted shipping method. Orders shipped to Australia, New Zealand, UK and Europe may take 10-21 days as well. This can vary slightly by country, but if you are concerned about a shipment, please email us so we can help!
We can ship to most places in the world, including Canada, the UK, Europe, and Australia.
To know if we can ship to your country, add anything to the shopping cart and start the checkout process. You can see exactly how much the current cart would cost to ship there. If we don’t currently ship to your country it may mean that we have either never had to ship there, or we ran into issues with orders in the past.
But there’s a first time for everything, and sometimes situations change and it might be worth trying again. Please reach out to us if you have any questions!
