Order processing time
Order processing time refers to the period from the completion of payment to the completion of the order. During this period, XIECHENG prepares the goods for loading and hands them over to the logistics provider。
For delivery toThe United States, Japan, the United Kingdom, Germany, Australia and CanadaFor the order, some goods meet the requirements of local warehouse delivery。If the order is placed on the same day, it will be availableThe next dayShipment (XieCheng and Amazon Logistics and USPS Cooperate)。For orders shipped to other regions or orders shipped from our warehouse in China, we usually process them within 1-3 dayWithin working dayComplete the delivery。
During holi day,Due to holiday arrangements, increased order volumes or logistics congestion, processing times may be extended。
After the order is dispatched, you will receive an email notification and a tracking number (sent to the email address provided at checkout)。
Order processing time:
Eastern Standard Time of the United States (New York Time) Morning9:30-In the afternoon5:30Monday to Friday (except public holiday)
If you have any questions, please chat with customer support or send an electronic copy to:service@handheldfan.usContact us。
Freight charges and transportation time
| Delivery location | Delivery method | Estimated delivery time (Excluding processing time) | Transportation Fee | Postal Messenger |
| United States丶Japan丶 Britain丶Germany丶 Australia丶Canada | Standard Delivery | 2-5 working day | Order Full≥$130Free for above and above The order is lower than$<130：$10-$15 | Amazon Logistic/USPS (Suitable for orders from the United State） |
| United States丶Japan丶 Britain丶Germany丶 Australia丶Canada | Urgent transportation | 1-3 working day | Display at checkout based on location | Amazon Logistic/USPS (Suitable for orders from the United State） |
| Chinese warehouse | Standard Delivery | 3-8 working day | Order Full≥$130Free for above and above The order is lower than$<130：$10-$15 (Calculated at checkout) | Different by region |
Attention:After entering your delivery address, the final shipping fee and available options will be displayed at checkout。
Limited transportation capacity
We sincerely apologize for the inconvenience caused to you. However, due to certain reasons, our logistics currently does not support certain regions (including parts of Africa, South America, Southeast Asia, Russia, etc.). Please refer to the checkout page for specific available shipping destination。
Tracking
To track your order, please visit “Track My Orders” and enter your order number (for example, 123) as well as the email address used at checkout。Alternatively, you can use the tracking number we provide, which will be sent to your email after your order is completed。
·When your order is dispatched, you will receive an email。A tracking number will be provided。Please note: During events or holidays, this may take longer。
·The tracking information may take 48 to 72 hours to be updated。
·If you are unable to track your package properly, please contact us and we will resolve this issue within 48 hour。
The delivery time has exceeded
If your order is delayed, please contact us by email:service@handheldfan.us，We will promptly check with the carrier 㳘 or the Courier company。
Thank you for your understanding and support。
Order cancellation
If your order has been paid for but has not yet been dispatched, you can go throughOrder page or Account page Request Cancel，We will provide Full refund。
Once the order has been shipped, it cannot be cancelled。Please return the goods after receiving the package。For details, please refer to our Return policy。
About Taxation
In very rare cases, your order may be subject to customs duties by your government instead of our website, and we will be responsible for these cost。
Email﹕service@handheldfan.us